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Cancellation & Refund Policy

Last updated: 1 October 2026

Current availability

Ember Basic is free. Gold is planned at R49 per week recurring and Premium at R170 per month recurring. Paid Boosts are planned as one Gold Boost for R12 and a two-Boost Premium pack for R20. Google Play purchasing is not currently active; purchase processing will begin when Ember launches with Google Play Billing. Existing Gold vouchers and promotional access end on their stated expiry date and do not renew or charge automatically.

Refunds

Ember does not currently offer Google Play purchase processing or an in-app refund workflow. Final cancellation and refund terms will be published when Google Play Billing launches. For questions about an existing voucher or promotional entitlement, contact hello@emberdating.online and we'll review your case.

Contact

Questions? Email us at hello@emberdating.online.