Last updated: July 24, 2026
This Privacy Policy explains how Ember (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services (collectively, “Ember”). By using Ember, you consent to the practices described in this policy.
We collect information you provide directly to us, such as your name, email address, date of birth, gender, photos, profile prompts, preferences, and messages. We also collect information automatically, including device type, operating system, IP address, app usage, and crash logs. With your permission, we may collect location information to show you nearby matches.
We use your information to create and maintain your account, provide matching and messaging services, verify your identity, process payments, improve our product, detect and prevent fraud or abuse, and communicate with you about your account and updates.
As part of our verification process, we collect a live selfie and compare it to your profile photos. Verification images are used solely for identity verification and safety purposes. They are not displayed on your public profile and are handled with strict access controls.
We do not sell your personal information. We may share information with service providers who help us operate Ember (such as cloud hosting, payment processing, and analytics), and when required by law or to protect the rights, safety, or property of our users or Ember. We may also share anonymized or aggregated data that does not identify you.
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will remove or anonymize your data within 30 days, except where we are required to keep it longer by law.
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You can update much of your information directly in the app. To exercise other rights, contact us at hello@emberdating.online.
We and our partners may use cookies and similar technologies to understand how users interact with Ember, remember preferences, and improve our services. You can control cookies through your browser or device settings. Disabling cookies may affect some features of Ember.
Ember is not intended for users under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly.
Your information may be transferred to, stored, and processed in countries other than your own. By using Ember, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@emberdating.online.